My Skin Clinic

4665 Central Pkwy E, Mississauga, ON L4Z 2V5, Canada

+1(416)562-2343

Terms and Conditions

1. Treatment Packages

Treatment packages are intended exclusively for the person named at the time of purchase.
Packages cannot be transferred, shared, resold, or divided between clients.
Once any session in a package has been used, the entire package becomes final sale and is not eligible for a refund.
Before the first session is used, cancellation or refund requests will be handled according to applicable consumer-protection laws.
If the Clinic determines that a client should not continue treatment for medical or safety reasons, the Clinic may provide an appropriate alternative treatment, clinic credit, or refund for the unused portion, subject to applicable law.
Package sessions must be booked in advance and are subject to appointment availability.
Unless otherwise stated in writing, packages cannot be combined with other promotions or discounts.
Any validity or expiry period will be clearly disclosed at the time of purchase and will remain subject to applicable law.

2. Products

Unopened, unused, and undamaged products may be exchanged within 30 days of purchase.
The original receipt or other proof of purchase is required.
Products must be returned in their original packaging, with all seals intact.
Opened or used products cannot be returned or exchanged for hygiene and safety reasons, except where the product is defective or applicable law requires otherwise.
Refunds are not provided for change of mind, personal preference, or a reaction that was not caused by a product defect.
Clients should stop using a product and contact the Clinic if they experience an unexpected reaction. Medical attention should be sought when necessary.
Prescription, customized, special-order, and clearance products are final sale unless defective or otherwise required by law.

3. Appointments and Cancellations

Clients should arrive on time with a clean treatment area when requested.
At least 24 hours’ notice is required to cancel or reschedule an appointment.
Late cancellations and missed appointments may result in the loss of the scheduled package session or a cancellation fee of $50.
Clients arriving late may receive a shortened treatment so later appointments are not delayed. The full appointment fee may still apply.
Repeated missed appointments may result in advance-payment requirements or refusal of future bookings.
The Clinic may reschedule an appointment because of illness, equipment issues, emergencies, or circumstances beyond its reasonable control. The client will not be charged for an appointment cancelled by the Clinic.

4. Deposits and Payments

Prices are listed before applicable taxes unless stated otherwise.
Deposits may be required to secure appointments and will be applied to the treatment price.
Deposit and cancellation conditions will be disclosed before payment.
Payment is due at the time of purchase or treatment unless a written payment arrangement has been approved.
Promotional pricing applies only during the advertised period and cannot be applied retroactively.
All charges remain subject to the client’s rights under applicable law.

5. Consultations and Treatment Consent

Clients must provide complete and accurate information about their health, medications, allergies, pregnancy or breastfeeding status, previous procedures, and any changes that could affect treatment safety.
A consultation, medical history review, consent form, patch test, or medical clearance may be required before treatment.
The Clinic may postpone, modify, or refuse a treatment when it considers the treatment unsuitable or unsafe.
Consent may be withdrawn before or during a procedure. The client remains responsible for services already provided and products already used.
A parent or legal guardian must provide consent when required for a client under the age of majority.

6. Results and Aftercare

Treatment results vary between individuals and cannot be guaranteed.
Information about expected outcomes, risks, side effects, alternatives, and recommended treatment frequency will be discussed during the consent process.
Before-and-after photographs, examples, and testimonials are illustrative and do not guarantee identical results.
Clients are responsible for following all preparation and aftercare instructions.
The Clinic is not responsible for complications made worse by undisclosed health information, failure to follow instructions, or receiving conflicting treatment elsewhere, except where liability cannot legally be excluded.
Clients should promptly report unexpected symptoms or concerns. Urgent or severe symptoms require immediate medical attention.

7. Gift Certificates and Promotional Credits

Gift certificates are subject to the terms disclosed when purchased and applicable law.
Gift certificates are not redeemable for cash unless required by law.
Lost or stolen certificates may be replaced only when the Clinic can verify the remaining balance.
Promotional credits, complimentary services, and contest prizes may have separate restrictions or expiry dates where permitted by law.

8. Privacy and Communications

Personal and health information will be collected, used, stored, and disclosed according to the Clinic’s privacy policy and applicable privacy laws.
Information may be used for treatment, appointment administration, billing, safety follow-up, and other purposes permitted by law.
Marketing messages will be sent only with the appropriate consent. Clients may unsubscribe at any time.
Treatment photographs will not be used for advertising, social media, or education without separate permission where consent is required.

9. Respectful Conduct

Clients, staff, and practitioners must treat one another respectfully.
Harassment, threats, discrimination, inappropriate conduct, or unsafe behaviour will not be tolerated.
The Clinic may end an appointment or decline future services when conduct creates a safety concern or seriously disrupts clinic operations. Charges may still apply for services already provided.

10. Changes and Applicable Law

The Clinic may update these terms from time to time. The terms presented at the time of purchase will apply to that transaction unless a change is required by law.
If any part of these terms is found to be invalid, the remaining provisions will continue to apply.
Nothing in these terms limits a client’s rights or remedies under applicable consumer-protection, privacy, or other laws.
If these terms conflict with applicable law, the law will prevail.

Return and Refund Policy

Treatment Packages

Treatment packages are final sale once the first session has been used.
No full or partial refund will be provided after any session in a package has been completed.
Packages must be used only by the person named at the time of purchase.
Packages cannot be transferred, shared, divided, or resold.
Before the first session is used, refund or cancellation requests will be considered in accordance with applicable consumer-protection laws.
If treatment cannot safely continue for medical reasons, the Clinic may offer an alternative treatment, clinic credit, or a refund for the unused portion, as appropriate and subject to applicable law.
Missed appointments or cancellations made with less than 24 hours’ notice may result in the loss of the scheduled session or a $50 cancellation fee.

Individual Treatments

Completed treatments are non-refundable.
Treatment results vary between individuals and cannot be guaranteed.
A refund will not be provided solely because the result differs from the client’s expectations.
Clients must contact the Clinic promptly if they experience an unexpected reaction or have concerns about a treatment.
When appropriate, the Clinic will assess the concern and may recommend follow-up care or another reasonable solution.

Product Exchanges

Unopened, unused, and undamaged products may be exchanged within 30 days of purchase.
Proof of purchase is required.
Products must be returned in their original packaging with all seals intact.
Eligible products may be exchanged for another product or clinic credit.
Product purchases are not refundable for change of mind or personal preference.

Products That Cannot Be Exchanged

The following items are final sale unless defective or otherwise required by law:

Opened or used products
Products with broken or removed seals
Prescription or customized products
Special-order products
Clearance or promotional products

Defective or Incorrect Products

If a product is defective, damaged at the time of purchase, or supplied incorrectly, please contact the Clinic as soon as possible. The Clinic will inspect the product and provide an exchange, replacement, credit, or refund when appropriate and as required by law.

Gift Certificates

Gift certificates are not refundable or redeemable for cash unless required by law.
Lost or stolen gift certificates may be replaced only if the Clinic can verify the purchase and remaining balance.
Gift certificates remain subject to applicable consumer-protection laws.

Legal Rights

This policy does not limit any rights or remedies available to clients under applicable consumer-protection laws. If any part of this policy conflicts with applicable law, the law will prevail.